Why do I get a message that says 'Reset password is not allowed at this time.'?

Pipeline HUB users are registered into the application via the user management system Okta by the user doing a setup process

See steps 5-8 HUBPL Registration Steps - TT TechSupport - Confluence

If a user does not click the ‘Verify Email Address’ button in the email received from okta.com, then their account will not be ‘Active’ and will be unable to setup a password and log into Pipeline HUB.

Figure 1: Email from okta.com to user for completing self-service registration

Problem: If a user then attempts to log into Pipeline HUB at Technical Toolboxes , then they will encounter the screenshots shown in Figures 2-3 below.

Solution: Email support@technicaltoolboxes.com to send a fresh activation link (expires in 5 minutes) and click ‘Verify Email Address’.

You’ll then get into registration steps 8-10 referenced in HUBPL Registration Steps - TT TechSupport - Confluence
Log into Pipeline HUB at Technical Toolboxes thereafter.

Figure 2: Example 1 of message received at sign-in