Reports Will Not Generate

Owned by Former user (Deleted)
Last updated: Aug 05, 2022 by Febin Mathews
1 min read

If your Reports are not being created, the following steps (or a combination of them) should enable the Reports to be generated.

Instructions

  • If the window is not popping up try this

Pease confirm if pop up blocker is disable for Technical Toolboxes ?

See this article to disable you pop-up blocker Disable pop-up blocker, any browser

NOTE: Also, there could be a network configuration change required at the company network level that allows pop ups from Technical Toolboxes. Could you please check in with your IT team and confirm on this?

  • If a window DOES pop-up and the spinning wheel never completes the report

  1. Do a hard refresh  - https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

  2. Log-out, log back in and rerun the report

  3. If you are still facing the issue, do a Clear Cache - https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

  4. Now, Log-out, log back in and rerun the report

 

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